Customer Service

MINIMUM REQUIREMENTS FOR NEW ACCOUNTS

·          All new accounts should present a copy of their Resale number or Business license for verification purposes prior to placing an order.

·          We require a minimum order JUST THE VERY FIRST TIME. Feel free to choose 12 pairs of shoes OR 6 pairs of boots OR $250.00 worth clothing only of different styles and colors) to better fit the requests of your own clientele.   Orders for shoes or boots must be of different sizes.

·          It is preferred that first orders are not placed for closeout items only, due to availability.

·          Please call us if you need suggestions on our best-selling items.

·          By default, all first shipments to new account within the U.S. are on a COD MONEY ORDER basis.  All major credit cards are welcome (limitations may apply). 

·           Please provide your company credit references for other arrangements. Please allow 5-7 business days for first time orders to be processed.

·          Payments for all first time international orders should be rendered by direct bank transfer.  Necessary information will be provided.  All major credit cards can be used for all future orders.

REQUIREMENTS FOR EXISTING ACCOUNTS

·          Reorders should be a minimum of $100 or more, otherwise a $10 handling fee will be added to each order.  Backorders cannot be consolidated with new orders to avoid this charge.

NOTE

·          Prices and specifications may vary without notice.

·          Any account that remains inactive for a one year period will be considered as a new account and need to reorder minimum requirements again.

·          Please visit our Website www.anthonysbytony.com for our special offers. close-outs and new arrivals. 

SHIPPING INFORMATION

·          We boast the fastest, most convenient shipping value in the business. Maximum processing time on all in-stock items is three to five business days. Customers will be informed of all out-of-stock items.  New and international accounts might require an additional processing time.

·          Overnight and 2-day delivery also available for non COD customers.

·          All nationwide shipments are carried by Federal Express and DHL.

·          International shipments are carried by DHL and Federal Express.  International accounts can also provide us with their own shipping instructions.

RETURNS AND EXCHANGES

·          We believe in the quality of our products, and we stand behind it every step of the way. To this end, we will accommodate any reasonable request, but please keep in mind that shoes (especially dancing shoes!) do wear out, and that we are not able to accept any worn item for exchange. All unworn defective items will be gladly repaired or replaced with the same size/color/style only - free of charge. Items that have been worn for a long time may require additional costs. Please don’t send us old shoes that are clearly beyond repair!

·          We do not accept returns if the end customer does not like the color or if they have ordered the wrong size.

·          Please call us and request a Return Authorization Number for all returns. We will not accept returns without a Return Authorization.  Return Authorization numbers are valid for 14 days only.  DO NOT USE ANY OF OUR SHIPPING ACCOUNT NUMBERS. Unauthorized packages will be refused and returned to the sender.

·          All claims for discrepancies or damages must be made within 7 days of receipt of merchandise.

REFUSED PACKAGES AND RETURNED CHECKS

·          Customers will be responsible for both way shipping and handling charges, as well as 10% re-stocking fee for all refused/returned shipments.

·          Customers will be billed a $25 fee for all Bounced checks.

·          Orders will not be processed until outstanding balances are prepaid.

IMAGE RELEASE FORM

·          If you like to obtain permission to utilize or reproduce our photos from our catalogs, or to purchase CD-ROMs please complete an IMAGE RELEASE FORM.  We will then review your website and if approved, mail you a copy of the signed form.

·          Please do not use the images prior to completing this process.

·          We reserve the right to review each site at any time to determine if our merchandise is appropriately displayed.

·          We do not wish to have the images of our products shown on adult sites.

DROP SHIPPING

·          The terms of our drop ship program are as follows:

1.        Orders and shipping information must be provided to us either via e-mail or fax.

2.   $5 service charge will be added per shipment, for any number of items.

3.       No paperwork will be included with the shipment, unless customers provide us with their invoice via e-mail.

4.       The shipper’s information included on the shipping labels will be that of the buying company’s.

5.       All orders must be paid in advance by Credit Cards. Copy of original invoice and charge slip will be mailed to customers.

6.       Tony Shoes is not responsible for any returned or refused packages.  Buyer accepts all risks pertaining to their own customer (the recipient), which may include but not limited to possible credit card fraud, damage, theft, or loss of goods.  Recipient’s signature will be required for all deliveries.

Drop ship service is provided within the United States only.